Client Support Specialist (C.S.S.)

Job Description

The Client Support Specialist represents the company and our ability to offer quick and efficient solutions to our customers. Each specialist plays a crucial role in maintaining a strong customer base and a competitive product.

As a critical member of the Solex team the C.S.S. will be responsible for day-to-day customer requests. Each specialist should have the ability to work in a task based environment and quickly resolve problems. The C.S.S is responsible for managing their queue, and documenting each task.

Duties & Requirements

  • Responsible for overall ownership of any and all tasks assigned to them
  • Able to Multi-task
  • Trouble shoot a variety of technical issues
  • Communicate with the client in a language the client understands
  • Use cognitive thinking to determine the best course of action to resolve any given task
  • Represent Solex and its products and services to the client professionally and accurately
  • Maintain relationships with the users of our products
  • Responds and works to resolve customer questions and concerns
  • Contributes to the process involved in development and direction of software products
  • Maintain internal customer databases and keep all customer items updated.

Benefits

DocuTech offers a competitive benefits package, including standard insurance, 401(k) and tuition reimbursement.

  • Competitive starting salary
  • Major medical & dental insurance plan
  • 401k retirement benefit
  • Section 125 cafeteria plan including
  • Pretax withholding of premiums on major medical/dental plan
  • Pretax withholding of non-reimbursed medical expenses
  • Pretax withholding of non-reimbursed dependent care expenses
  • Pretax withholding of supplemental insurance (Aflac)
  • Discounted athletic memberships to employees in the Idaho Falls area
  • Tuition reimbursement for continuing education
  • 10 days paid vacation, 8 days paid holidays, 3 days paid sick leave per year

Email your resume to info@solex.com

Back
Click for more information or a demo
“Steve Butler and his team are a Dream! They are great to work with, on call 24/7 and always respond to us in a timely fashion! They have made our work simple and easy with their great finance documents. Not with Solex? What are you waiting for!” Michele RV Dealer Finance Manager