Client Support Specialist (C.S.S.)

Job Description

The Client Support Specialist represents the company and our ability to offer quick and efficient solutions to our customers. Each specialist plays a crucial role in maintaining a strong customer base and a competitive product.

As a critical member of the Solex team the C.S.S. will be responsible for day-to-day customer requests. Each specialist should have the ability to work in a task based environment and quickly resolve problems. The C.S.S is responsible for managing their queue, and documenting each task.

Duties & Requirements

• Responsible for overall ownership of any and all tasks assigned to them
• Able to Multi-task
• Trouble shoot a variety of technical issues
• Communicate with the client in a language the client understands
• Use cognitive thinking to determine the best course of action to resolve any given task
• Represent Solex and its products and services to the client professionally and accurately
• Maintain relationships with the users of our products
• Responds and works to resolve customer questions and concerns
• Contributes to the process involved in development and direction of software products
• Maintain internal customer databases and keep all customer items updated.

Benefits

DocuTech offers a competitive benefits package, including standard insurance, 401(k) and tuition reimbursement.

• Competitive starting salary
• Major medical & dental insurance plan
• 401k retirement benefit
• Section 125 cafeteria plan including
• Pretax withholding of premiums on major medical/dental plan
• Pretax withholding of non-reimbursed medical expenses
• Pretax withholding of non-reimbursed dependent care expenses
• Pretax withholding of supplemental insurance (Aflac)
• Discounted athletic memberships to employees in the Idaho Falls area
• Tuition reimbursement for continuing education
• 10 days paid vacation, 8 days paid holidays, 3 days paid sick leave per year

Email your resume to info@solex.com